Shipping and Charges

Delivery times

You will find information on availability and delivery times on all product pages, in your shopping cart and your wishlist.


Article in stock

Article is in stock and will be delivered on your order.


Article in stock
Only xxx items on stock - order quickly!
!

Article is in stock and will be delivered on your order.
Small quantity only!


Article not in stock
Article will be ordered at the manufacturer

Article is not in stock, but will be ordered at the manufacturer.


Article not in stock
Article was ordered at the manufacturer

Article is not in stock. We have order the article at the manufaktuerer.
Your ordered article will be delivered when it is available.


Payment Methods

Minimum order value

Unfortunately we cannot accept orders for delivery below the value of 25.-- EUR.


Why do we have a minimum order value?

Orders with an order value below 25 Euro (without shipping costs) are usually liable to loss: even the smallest orders are carefully packed by hand. All orders will be treated as soon as possible. All this unfortunately has its price.

Cost-effectiveness
We could cross-finance the losses from micro-orders by customers with larger orders - but we do not want that.

We find it more honest to treat all customers alike and accept only costly orders.

Transparency
We try to play with open cards and communicate the minimum order quantity transparently. In the cart, you have the possibility to add the required minimum quantity to the existing order with just one click. Use e.g. the function "Use Quick Order" in the shopping cart.

Added value
If you browse through our shop, you will soon find that you can always use a few colors, brushes or similar.
With the purchase of some of our best sellers you can not go wrong - or browse the gift ideas or the offers.

It is worth in every way to order a few products from our extensive assortment in order to reach the minimum order quantity.


Pricing and Delivery
Availability and prices are subject to change, in particular those relating to fixed-price literature. Billing is based on the prices effective on the day of delivery, which may vary from the prices effective on the day the order was placed (e.g. from a previous catalogue). We regret that articles out of stock cannot be delivered.

Payment

  • Direct Debit
    (SEPA / Belgium, Germany, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Cyprus.
    For new customers with different delivery address and identical account holder not possible.)
  • Invoice on receipt of good
    (Transfer to invoice receipt, payable within 14 days without deduction, at the latest up to the payment destination stated on each invoice. For new customers - Germany only - with the same invoice and delivery note only up to a delivery value of 50 Euro. For new customers with different delivery address not possible.)
  • Payment by immediate transfer (KLARNA)
    (only in Belgium, Germany, Italy, Netherlands, Austria, Poland, Switzerland, Spain and UK)
  • Paypal, Paypal Express
  • Creditcard
    We accept VISA and
    Mastercard. For payment we use the 3D Secure system (
    Mastercard Secure Code / Verified by VISA) or American Express (Safekey).
  • Payment by Apple Pay
    (only from Apple devices: iPhone / iPad / Mac models with Touch ID)

  • Cash on pickup
Bank details:

Postbank Berlin
IBAN: DE 71 1001 0010 0114 4001 04
BIC: PBNKDEFF



Shipping Costs

We deliver to the countries listed here.

General

Surcharge for oversized goods - for some articles (especially kits) we have to charge a surcharge for oversized goods in the amount of 20.00 € due to the size. If this surcharge is necessary, this is noted with the article.

Germany
For deliveries within Germany we charge:

  • Delivery value from 25 EUR Shipping costs 4,99 EUR
  • Delivery value from 50 EUR Shipping costs 3,99 EUR
  • Delivery value from 100 EUR free of charge
  • Additional deliveries (less than 100 EUR): shipping costs 3,99 EUR

Foreign countries

Austria
(DHL):

  • Delivery value from 25 EUR Shipping costs 10,99 EUR
  • Delivery value from 75 EUR Shipping costs 8,99 EUR
  • Delivery value from 150 EUR free of charge

Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Monaco, Netherlands, Poland, Sweden (DHL):  9.99 EUR

Andorra, Bulgaria, Cyprus, Eesti, Finland, Greece, Croatia, Hungary, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain (DHL):

  • to 3.99 kg per shipment 9.99 EUR
  • from 4.00 kg to 19.99 kg per shipment: 12.99 EUR
  • from 20.00 kg to 30.00 kg per shipment: 22.99 EUR

New ! Great Britain, Norway, Switzerland (Fedex):

  • to 9.99 kg per shipment 14.99 EUR
  • from 10.00 kg to 19.99 kg per shipment: 23.99 EUR
  • from 20.00 kg to 30.00 kg per shipment: 29.99 EUR

New ! France (Fedex):

  • to 9.99 kg per shipment 14.99 EUR
  • from 10.00 kg to 19.99 kg per shipment: 16.99 EUR
  • from 20.00 kg to 30.00 kg per shipment: 22.99 EUR

Due to the events in Eastern Europe, we are currently not sending packages to Russia and Belarus. We hope for an early normalization of the situation and an end to the war by Russia.


United States of America:

New! Delivery by FEDEX:

  • to 2.99 kg per shipment 24.99 €
  • from 2.99 kg to 9.99 kg per shipment 49.99
  • from 10.00 kg to 19.99 kg per shipment 79.99 €
  • from 20.00 kg to 31 kg per shipment 119.99 €

Canada:

New! Delivery by FEDEX:

  • to 2.99 kg per shipment 26.99 €
  • from 2.99 kg to 9.99 kg per shipment 51.99
  • from 10.00 kg to 19.99 kg per shipment 92.99 €
  • from 20.00 kg to 31 kg per shipment 127.99 €

Australia:

New! Delivery by FEDEX:

  • to 2.99 kg per shipment 57.99 €
  • from 2.99 kg to 9.99 kg per shipment 99.99
  • from 10.00 kg to 19.99 kg per shipment 159.99 €
  • from 20.00 kg to 31 kg per shipment 199.99 €

China:

New! Delivery by FEDEX:

  • to 2.99 kg per shipment 29.99 €
  • from 2.99 kg to 9.99 kg per shipment 48.99
  • from 10.00 kg to 19.99 kg per shipment 69.99 €
  • from 20.00 kg to 31 kg per shipment 89.99 €



Albania, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Ukraine:

    Economy:

    • to 2.99 kg per shipment 13.50 €
    • from 2.99 kg to 9.99 kg per shipment 17.50 €
    • from 10.00 kg to 19.99 kg per shipment 24.99 €
    • from 20.00 kg to 31 kg per shipment 35.99 €

    Premium:

    • to 2.99 kg per shipment 18.99 €
    • from 2.99 kg to 9.99 kg per shipment 26.99 €
    • from 10.00 kg to 19.99 kg per shipment 39.99 €
    • from 20.00 kg to 31 kg per shipment 67.99 €
    Egypt, Algeria, Georgia, Israel, Lebanon, Morocco, Tunisia, Turkey:

      Economy:

      • to 2.99 kg per shipment 29.99 €
      • from 2.99 kg to 9.99 kg per shipment 37.99 €
      • from 10.00 kg to 19.99 kg per shipment 53.99 €
      • from 20.00 kg to 31 kg per shipment 72.99 €

      Premium:

      • to 2.99 kg per shipment 32.99 €
      • from 2.99 kg to 9.99 kg per shipment 48.99 €
      • from 10.00 kg to 19.99 kg per shipment 74.99 €
      • from 20.00 kg to 31 kg per shipment 114.99 €

      Armenia, Bangladesh, Hong Kong, India, Indonesia, Iran, Japan, Jordan, Kazakhstan, Kuwait, Malaysia, Mexico, Philippines, Saudi Arabia. Singapore, South Korea, Taiwan, Thailand, United Arab Emirates:

        Economy:

        • to 2.99 kg per shipment 34.99 €
        • from 2.99 kg to 9.99 kg per shipment 48.99 €
        • from 10.00 kg to 19.99 kg per shipment 74.99 €
        • from 20.00 kg to 31 kg per shipment 111.99 €

        Premium:

        • to 2.99 kg per shipment 39.99 €
        • from 2.99 kg to 9.99 kg per shipment 70.99 €
        • from 10.00 kg to 19.99 kg per shipment 119.99 €
        • from 20.00 kg to 31 kg per shipment 199.99 €

        Argentina, Australia, Brazil, Bolivia, Chile, Colombia, Costarica, Cuba, Dominican Republic, Ecuador, El Salvador, Grenada, Jamaica, Mauritius, Namibia, New Zealand, Nigeria, Pakistan, Panama, Peru, South Africa:

          Economy:

          • to 2.99 kg per shipment 39.99 €
          • from 2.99 kg to 9.99 kg per shipment 55.99 €
          • from 10.00 kg to 19.99 kg per shipment 89.99 €
          • from 20.00 kg to 31 kg per shipment 136.99 €

          Premium:

          • to 2.99 kg per shipment 49.99 €
          • from 2.99 kg to 9.99 kg per shipment 89.99 €
          • from 10.00 kg to 19.99 kg per shipment 165.99 €
          • from 20.00 kg to 31 kg per shipment 274.99 €