Corona-Measures

Our shop BERLINER ZINNFIGUREN at Knesebeckstraße 88 is open again!

We are pleased to welcome our customers in the shop, but would like to point out some temporary changes in connection with Coronavirus. These measures serve to protect our customers and staff and in some points (marked in red) go beyond the requirements of the law:

  • Opening hours will remain as follows:
    Monday through Friday 1pm-6pm, Saturday as usual 10am-3pm.
  • For your own protection and the protection of our staff, we recommend wearing a respirator mask while visiting our store.
  • Due to limited space, our sales staff may ask you to wait a few minutes before entering the store.
  • Only the front sales room is regularly open, the sales room with the plastic kits can only be entered after consultation with the sales peronal. However, we will be happy to show you the goods in stock at any time.
  • To ensure a smooth sale, we ask you to reserve the goods (also for viewing) about 24 hours in advance by calling (030 315 700 0) or pre-ordering in the online store.
  • Please understand that we want to keep contacts to a minimum and therefore may not always have the usual time for a personal conversation. We ask that you keep your time in the store to a minimum so that other customers have the opportunity to purchase from us.
  • We prefer to ask for electronic payment, but cash payment is also possible.
  • Unfortunately, it is not possible to use the restroom facilities.

    We have taken the following precautions:
  • Various notices regulate behavior in the sales area, such as minimum distance and limiting the number of people.
  • There is an acrylic protection for employees and customers at the sales addresses.
  • A card reader is used to minimize contact during card payment.

Employees are adequately equipped with masks, gloves and disinfectants and instructed in their use.

Please be assured, we would love to welcome you to our retail store and invite you to enjoy the usual wonderful shopping experience. However, under the current circumstances, we ask that you consider shipping within Berlin. The postage has been reduced to 2.99 € per shipment, from 100 € delivery value we ship postage free within Germany. Please weigh your decision carefully!

We would like to take this opportunity to thank you for the loyalty shown and the many kind regards which have reached us on the phone, by e-mail and via the rating portal Trusted Shops.


Telephone availability: We are as always Mo. - Fr. of 10:00 - 18:00 o'clock and on Saturday of 10-15 o'clock attainable.


Mail order zinnfigur.com: Our online store continues to run normally and our warehouse is full.
We have of course taken all necessary measures to protect the health of our employees.

Complaint processing: Here, too, there are currently no problems or restrictions.

Stay healthy and consider yourself lucky to have a nice hobby.
Yours
Berliner Zinnfiguren